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Top 10 BlackBerry
Troubleshooting Tips |
Tip 1 |
Check the signal strength. A sufficient signal strength allows the BlackBerry device to send and receive wireless information. |
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1. Turn on the device |
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2. On the device Home screen, click Options and select Status. |
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3. In the Signal field, verify the value is less than 100 dBm. |
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Note: For BlackBerry devices, verify GPRS, 1X, NXTL, or EDGE network status indicators appear in the status section on the Home screen. |
| Tip 2 |
Reset the device. For instructions on completing a reset, see KB-03903. |
| Tip 3 |
Check network settings. Appropriate network settings enable the device to send and receive information on the wireless network. |
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For BlackBerry wireless devices based on Java™ |
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1. On the device Home screen, click Options and select Network. |
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2. Click Scan for Networks and verify the device is running on the correct network. |
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For RIM Wireless Handhelds™ based on C++ |
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1. On the RIM® handheld, click Options and select Network Settings. |
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2. In the Radio field, verify the value is set to On. |
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3. Verify the appropriate country is set for Roaming. |
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4. Verify the status is active. |
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5. Click the trackwheel and select Register Now. |
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6. Verify the handheld registration request has been sent. |
| Tip 4 |
Verify the device-to-computer connection to confirm that the device connects properly to the personal computer. |
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1. Verify the device is properly connected to the personal computer. |
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2. Close and open BlackBerry Desktop Manager. |
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3. Verify the device is detected. |
| Tip 5 |
Synchronize the device with the BlackBerry Desktop Software in order to verify that the information is current. |
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1. Connect the device to the personal computer. |
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2. In Desktop Manager, open Intellisync®. |
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3. Click Configure PIM and select the application check box you want to synchronize. |
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4. Click OK. |
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5. Verify the Synchronize PIM option is selected. |
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6. Click Synchronize Now. |
| Tip 6 |
Send a test message from the mail client to the device. If you receive the message in your device Inbox, this proves your messaging and collaboration server is able to process internal messaging. |
| Tip 7 |
Send a message and personal identification number (PIN) message from the device. This confirms that you can send messages from the device to the mail client or to other recipients with a BlackBerry device. |
| Tip 8 |
Verify messages are redirected to the device based on the following message redirection method: |
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BlackBerry Enterprise Server™ - Check with your BlackBerry Enterprise Server administrator to verify the BlackBerry Enterprise Server is working as expected. |
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BlackBerry Desktop Redirector - Confirm the BlackBerry Desktop Redirector is running on the personal computer and displays a Running status. |
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BlackBerry Internet Service™ - Contact your service provider to verify the account is provisioned properly. |
| Tip 9 |
Run the BlackBerry Application Loader in order to verify that your applications are loaded correctly. |
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Warning: Back up the device data with the Backup and Restore application before your complete the following steps. |
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1. Connect the device to the personal computer. |
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2. In Desktop Manager, open Application Loader. |
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3. Click Next and follow the on-screen instructions. |
| Tip 10 |
For specific issues and troubleshooting tips, search the Support Knowledge Base. |
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Conclusion |
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If you are still experiencing issues after troubleshooting, view the BlackBerry Technical Support Options available. |
